Team Leader HelpDesk –


Our Consulting Services Department is currently seeking a Team Leader HelpDesk to assist one of our client in Luxembourg.


Luxembourg – Consulting Services


As part of the team you will:

The Helpdesk team leader works in direct collaboration with the support agents

support staff. His/her work is described as follows:

1st level support tasks:

• Monitoring of open incidents

• Communication with the Incident Manager

• Production of indicators and documentation

• Ensures the organization of the Helpdesk team (planning of activities, management of

• management, organization of meetings, conflict management, welcoming new employees, identifying

• employees, identification of training needs, etc.)

• Produces management charts

• Proposes areas for improvement

• Manages the knowledge base


Your Profile:

• You have a BAC to BAC+2 or significant experience in IT.

• You have a responsible attitude and a sense of customer service.

• You are fluent in French,English,German and Luxembourgish (spoken and written).

• Be creative, open to change, agile and committed to the team.


What we offer:

• Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record.

• A strong learning and development program.

• A challenging environment, where collaborative working, and continuous self-improvement is the key to success.

• A good work-life balance.

• A competitive salary package (including meal vouchers, hospital insurance, etc.) and an open-ended contract.


Diana Bungardean +352661 956 520


Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.