Service Desk Engineer – Mamer

Introduction

To assist a major company in Belgium, we are currently seeking a trilingual Service Desk Engineer

Organization

Luxembourg – Consulting Services

Function

The service desk engineer acts as the single point of contact for IT issues and requests of the users of the sites assigned. The detailed responsibilities include:

  • the password authorization controls according to the user role (enabling and disabling passwords for usage of software/IT services).
  • handling systems administration requests (direct management or delegation of activities related to creation, modification and deletions of accounts to access IT services and systems)
  • handling (with fixing, repair or replacement) of hardware issues (computer, laptop and phones)
  • liaise with service providers for troubleshooting of infrastructure issues related to managed services (WAN, printing, security,) according to the support and escalation procedures agreed with service providers
  • contributing to the testing of software upgrades and to the implementation/deployment of new software
  • following the requests of users, provide advises on current standard software and IT security procedures
  • monitor IT security issues with McAfee and take appropriate remediation actions
  • promote IT security awareness with end users
  • promote IT tips and tricks, self-service IT instruction guides, ‘’How to’’, …..
  • Ensure good IT asset management by maintaining IT asset records in CMDB
  • Participate to the employees Employee Onboarding and Departure processes according to the procedures defined by the HR department with specific responsibilities:
  • Provision of phone connection and telephone equipment and if /where necessary liaise with the Telecom IT team.
  • grant /remove access to required systems (depending on the role) and provide/collect IT equipment: coordinate and monitor deadlines for the delivery/removal of IT services for the new employee’s based on the date of commencement/departure.

Requirements

  • Tri-lingual Dutch French and English. Communication with service providers are in English while with users in French and Dutch.
  • Proven experience in Service Desk environment.
  • Knowledge and Experience
  • Experience of working with help desk systems.
  • A good working knowledge of all levels of helpdesk support.
  • Able to diplomatically manage customer’s expectation.
  • Experience of setting up and maintaining hardware and software systems.
  • Having the ability to listen to, understand and resolve difficult situations.
  • Excellent telephone manner and customer service skills.
  • Knowledge of all Microsoft office applications and operating systems

Offer

What we offer

  • Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record.
  • A strong learning and development program.
  • A challenging environment, where collaborative working, and continuous self-improvement is the key to success.
  • A good work-life balance.
  • A competitive salary package (including meal vouchers, hospital insurance, etc.) and an open-ended contract.

Information

Loic Lemasson +352 3 90 32 61

Application

Loic Lemasson +352 3 90 32 61

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.