Introduction
To assist a major company in Belgium, we are currently seeking a trilingual Service Desk Engineer
Organization
Luxembourg – Consulting Services
Function
The service desk engineer acts as the single point of contact for IT issues and requests of the users of the sites assigned. The detailed responsibilities include:
- the password authorization controls according to the user role (enabling and disabling passwords for usage of software/IT services).
- handling systems administration requests (direct management or delegation of activities related to creation, modification and deletions of accounts to access IT services and systems)
- handling (with fixing, repair or replacement) of hardware issues (computer, laptop and phones)
- liaise with service providers for troubleshooting of infrastructure issues related to managed services (WAN, printing, security,) according to the support and escalation procedures agreed with service providers
- contributing to the testing of software upgrades and to the implementation/deployment of new software
- following the requests of users, provide advises on current standard software and IT security procedures
- monitor IT security issues with McAfee and take appropriate remediation actions
- promote IT security awareness with end users
- promote IT tips and tricks, self-service IT instruction guides, ‘’How to’’, …..
- Ensure good IT asset management by maintaining IT asset records in CMDB
- Participate to the employees Employee Onboarding and Departure processes according to the procedures defined by the HR department with specific responsibilities:
- Provision of phone connection and telephone equipment and if /where necessary liaise with the Telecom IT team.
- grant /remove access to required systems (depending on the role) and provide/collect IT equipment: coordinate and monitor deadlines for the delivery/removal of IT services for the new employee’s based on the date of commencement/departure.
Requirements
- Tri-lingual Dutch French and English. Communication with service providers are in English while with users in French and Dutch.
- Proven experience in Service Desk environment.
- Knowledge and Experience
- Experience of working with help desk systems.
- A good working knowledge of all levels of helpdesk support.
- Able to diplomatically manage customer’s expectation.
- Experience of setting up and maintaining hardware and software systems.
- Having the ability to listen to, understand and resolve difficult situations.
- Excellent telephone manner and customer service skills.
- Knowledge of all Microsoft office applications and operating systems
Offer
What we offer
- Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record.
- A strong learning and development program.
- A challenging environment, where collaborative working, and continuous self-improvement is the key to success.
- A good work-life balance.
- A competitive salary package (including meal vouchers, hospital insurance, etc.) and an open-ended contract.
Information
Loic Lemasson +352 3 90 32 61
Application
Loic Lemasson +352 3 90 32 61