Introduction
We are looking for a Service Desk Agent (1st line) for one of our clients in Brussels.
Organization
Belgium – International Organisations
Function
NATURE OF TASKS :
– Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution
– 1st line support analysis of application incidents
– User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail
– Mastering of information sites and maintenance of the unit’s knowledge base
– Follow-up of service quality in the context of incidents
– Management and follow-up of user requests
– Guidance regarding the use of information systems
– Management of incidents related to information systems; organization of the reporting
– Conception and organization of user documentation for information systems
– Participation in user, service and project meetings
– Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues
Requirements
KNOWLEDGE AND SKILLS
– Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications, is essential
– Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.)
– Knowledge of end user/client support in e-Business/e-Commerce is an asset
– Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance
– Good reporting methods
– Good IT skills; very good knowledge of MS-OFFICE tools is mandatory
– Very good knowledge in ITIL procedures or equivalent and the related support tools is mandatory
– Ability to participate in multi-lingual meetings, ease of communication.
– Very good command of the English language is mandatory
– Excellent communication / writing skills.
– Ability to apply high quality standards to all tasks
– Ability to cope with fast changing technologies used in application developments
– Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team.
Offer
We offer an opportunity as an employee with an open-ended contract and:
- Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record.
- A strong learning and development program;
- A challenging environment, where collaborative working and continuous self-improvement is the key to success;
- A good work-life balance;
- A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.).
We also welcome anyone who wants to work with us on a freelancer contract and long-term mission.
Application
Nimbesha Trésor
Email:[email protected]
LinkedIn:www.linkedin.com/in/tr%C3%A9sor-nimbesha-940792150/
