Operations Architect – Brussels


We are currently looking for an Operations Architect for our client based in Brussels.


Belgium – International Organisations


In the Role of the Operations Architect, you will:

• Design and oversee the implementation of the target operating model for mission critical application support and maintenance services;
• Define, describe and agree with stakeholders on the ITSM process landscape required for the target operating model;
• Define the target Operational framework spanning across people, processes and tools within the organization of the customer;
• Setup Operations Service Design framework for both the Programme and the customer’s organizations itself;
• Design and oversee implementation of end-to-end IT systems monitoring solution based on monitoring integration rails;
• Set up and maintain contacts with operations units to understand operational activities, drivers, and requirements; consider operations solution strategies and alternatives for possible implementation;
• Provide operational leadership in the resolution of inter-program and inter-project issues and advice management, business areas, etc.;
• Guide the Programme and individual project teams on adherence to the designed operations architecture;
• Develop and coordinate operations architecture roadmaps and plans;
• Continuously research and assess new analysis approaches for potential use, and provide recommendations and subject matter expertise regarding trends, technology, tools and services;
• Check compliance within the operations architecture and reinforce adherence to standards, policies, procedures, etc.;
• Perform any other task in line with the main purpose of the job


Must have Skills :

• Ability to manage stakeholders at a CXO level.
• Emotional Intelligence required to deal with people and influence them
• Ability to deliver consultancy services – understand customer’s needs andobjectives, distil the right ideas and forge them into the Operations Architecture.
• Demonstrable ability to distil complex idea into simple concepts which can presented and conveyed convincingly.

Must have Required Qualification:

• Hands on operations architecture and operations management experience including use of standard tools and frameworks;
• Excellent, hands-on knowledge and experience in setting up ITIL driven support and maintenance delivery organizations;
• Excellent knowledge of standards such asITIL, ITSM (must have);
• Ability to cope with complexity of the AS-IS operations environment and propose new solutions aligned to the views of the stakeholders;
• Ability to work independently in specific branch of the Programme,communicate results to the Programme and analyse associated risks;
• Air traffic domain experience (Flight, Flow, Routing, Capacity planning);
• Experience in IT Operations (support and maintenance of systems) of Air Traffic Control IT systems will be considered a great advantage;
• Employed/Contracted with large organizations
• Ideally Belgium based – or ability to travel to Belgium on a regular basis for customer intimacy.
• A minimum of10 yearsof relevant operations architecture and operations management experience to perform the advertised tasks;
• Experience in process mapping standards such as UML and BPMN;
• Experience in mapping business strategy to information strategy;
• Communication: Adapts communication to different situations andaudiences;
• Strategic focus: Aligns action to strategy;
• Analytical skills: Applies methodical approach to complex information;
• Problem Solving: Anticipates and solves business issues;
• Customer focus: Adapts services to respond to customer needs;
• Ability to work in a multinational and multicultural environment;
• Professional conduct in line with the corporate behaviors, i.e., result-driven, readiness to change, customer focus, integrity and team-playerapproach;

Desirable :Completed university studies of 4 years (Master’s degree) in a relevant domain (e.g., Computer Science, Information Technology).


A permanent employee contract with :

– Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record;
– A strong learning and development program;
– A challenging environment, where collaborative working and continuous self-improvement is the key to success;
– A good work-life balance;
– A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.)

If you are a Freelance, you are also WELCOME,

“You will always find your place atWESTPOLE


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