Operations Architect – Brussels

Introduction

We are currently looking for an Operations Architect for our client based in Brussels.

Organization

Belgium – International Organisations

Function

In the Role of the Operations Architect, you will:

• Design and oversee the implementation of the target operating model for mission critical application support and maintenance services;
• Define, describe and agree with stakeholders on the ITSM process landscape required for the target operating model;
• Define the target Operational framework spanning across people, processes and tools within the organization of the customer;
• Setup Operations Service Design framework for both the Programme and the customer’s organizations itself;
• Design and oversee implementation of end-to-end IT systems monitoring solution based on monitoring integration rails;
• Set up and maintain contacts with operations units to understand operational activities, drivers, and requirements; consider operations solution strategies and alternatives for possible implementation;
• Provide operational leadership in the resolution of inter-program and inter-project issues and advice management, business areas, etc.;
• Guide the Programme and individual project teams on adherence to the designed operations architecture;
• Develop and coordinate operations architecture roadmaps and plans;
• Continuously research and assess new analysis approaches for potential use, and provide recommendations and subject matter expertise regarding trends, technology, tools and services;
• Check compliance within the operations architecture and reinforce adherence to standards, policies, procedures, etc.;
• Perform any other task in line with the main purpose of the job

Requirements

Must have Skills :

• Ability to manage stakeholders at a CXO level.
• Emotional Intelligence required to deal with people and influence them
• Ability to deliver consultancy services – understand customer’s needs andobjectives, distil the right ideas and forge them into the Operations Architecture.
• Demonstrable ability to distil complex idea into simple concepts which can presented and conveyed convincingly.


Must have Required Qualification:

• Hands on operations architecture and operations management experience including use of standard tools and frameworks;
• Excellent, hands-on knowledge and experience in setting up ITIL driven support and maintenance delivery organizations;
• Excellent knowledge of standards such asITIL, ITSM (must have);
• Ability to cope with complexity of the AS-IS operations environment and propose new solutions aligned to the views of the stakeholders;
• Ability to work independently in specific branch of the Programme,communicate results to the Programme and analyse associated risks;
• Air traffic domain experience (Flight, Flow, Routing, Capacity planning);
• Experience in IT Operations (support and maintenance of systems) of Air Traffic Control IT systems will be considered a great advantage;
• Employed/Contracted with large organizations
• Ideally Belgium based – or ability to travel to Belgium on a regular basis for customer intimacy.
• A minimum of10 yearsof relevant operations architecture and operations management experience to perform the advertised tasks;
• Experience in process mapping standards such as UML and BPMN;
• Experience in mapping business strategy to information strategy;
• Communication: Adapts communication to different situations andaudiences;
• Strategic focus: Aligns action to strategy;
• Analytical skills: Applies methodical approach to complex information;
• Problem Solving: Anticipates and solves business issues;
• Customer focus: Adapts services to respond to customer needs;
• Ability to work in a multinational and multicultural environment;
• Professional conduct in line with the corporate behaviors, i.e., result-driven, readiness to change, customer focus, integrity and team-playerapproach;

Desirable :Completed university studies of 4 years (Master’s degree) in a relevant domain (e.g., Computer Science, Information Technology).

Offer

A permanent employee contract with :

– Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record;
– A strong learning and development program;
– A challenging environment, where collaborative working and continuous self-improvement is the key to success;
– A good work-life balance;
– A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.)

If you are a Freelance, you are also WELCOME,

“You will always find your place atWESTPOLE

Application

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.