IT Application Engineer – Luxembourg


As an App Engineer, you will work side by side with managers to learn, enhance and support our existing application portfolio. You will ensure that best practices are followed, and compliant with audit and standard requirements as well as being responsible for any malfunction of applications and any analysis necessary to software requirements (change management, problem management, incident management, knowledge Management…).


Luxembourg – Consulting Services


  • Act as project Manager on specific project
  • Apply ITIL framework service transition (Release management, Changes management, Incident management, Problem Management, Knowledge management)
  • Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance
  • Implement and maintain effective processes and controls for daily operation of the areas as assigned
  • Identify Operations risks to ensure a successful transition to service
  • Ensure new Services have including Processes, SLAs, KPIs, monitoring commensurate with business requirements and priorities
  • Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITIL best practice
  • Application packaging, deploy, operating system migration and troubleshoot issues relating to various Microsoft applications
  • Deliver support to existing business users and investigating and resolving application errors


  • Bachelor’s degree or Master’s degree in IT or related fields (an intriguing reason for not having one can be an asset),
  • Work experience in a related field: between 3 and 5 years
  • Strong analysis and troubleshooting skills
  • Fluent in English; French or German would be considered as an advantage
  • Technical expertise of Microsoft Windows server and usual roles (Active directory, GPO, DNS, IIS)
  • Technical expertise on Linux
  • Strong knowledge of MS Suite and O365
  • Technical expertise on SCCM
  • Technical expertise on Intune
  • Technical expertise on MDM
  • Technical expertise on Microsoft Defender for Endpoint
  • Technical expertise of Microsoft Power shell and other scripting solution
  • Technical expertise of Microsoft Azure
  • ITIL certification


Ilona Grekova


Ilona Grekova

[email protected]

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.