IT Admin & Support Lvl 2 – Luxembourg


For our client, located in Luxembourg, we are searching for a IT Support lvl 2.


Luxembourg – Consulting Services


Your tasks:

  • You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
  • You provide daily reporting activities to the IT Support Coordinator
  • You daily support end-users in standard services (standard requests and incidents)
  • You support resolution of any kind of support request
  • You perform system monitoring to proactively identify operational issues and system management activities
  • You act on production Servers/Environment in an analysed, controlled and risk aware manner
  • You maintain information systems components efficiency according to defined procedures and service levels
  • You support other Group IT entities on daily management of systems
  • You help end-users in their use of standard services and applications
  • You implement solutions for our business and our IT infrastructure
  • You provide high quality support for any kind of incident
  • You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
  • You guarantee an efficient incident management, meaning incident resolution under the SLAs


Your profile:

  • You hold a bachelor’s degree or an equivalent diploma in IT
  • You have a minimum of 2 years of experience in a similar function
  • An ITIL certification is preferable
  • You have good communication and analytical skills
  • You are results oriented, resistant to stress and user oriented
  • You are proactive, curious, flexible and you collaborate with others to solve incidents/ problems
  • You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset.


Ilona Grekova

[email protected]


Ilona Grekova

[email protected]

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.