IS Support Manager (SPM) – Brussels

Introduction

We are currently searching for an IS Support Manager to join one of our clients in Brussels.

Organization

Belgium – International Organisations

Function

Tools/ Methodologies used in the unit :

  • MS Teams, JIRA.
  • UML, Agile, [email protected]
  • Domain Driven Architecture; Test Driven Development; Continuous integration

Tasks

  • Organisation and implementation of support of information systems.
  • Provide guidance regarding on the use of information systems.
  • Maintain and update user support information on wiki sites and collaborative sites.
  • Management and follow-up of user requests.
  • Conception and management of presentations and specialised IT trainings for end users.
  • On need (not the main task): participation to manual testing of information systems.

Access to Sensitive Non-Classified Data (FOR PPW)

  • Access to sensitive non-classified data is foreseen. Sensitive non-classified information is defined in the Commission Decision (EU, Euratom) 2015/443 of 13 March 2015 on Security in the Commission.

Requirements

Profile and level

The required profile is “Support Manager (SM) – Up to Level 5” as specified under DIGIT TM / Lot 4.

Education and technical expertise

  • Proven knowledge in end-user assistance or support for information systems.
  • Good general IT skills.
  • Excellent communication / writing skills.
  • Ability to give presentations and specialised IT trainings for end users.
  • Ability to carry out manual testing of information systems.
  • Ability to work in an international/multi-cultural environment.
  • Knowledge of wiki and collaborative sites.

Specific expertise

  • Experience in the use of service manager tools (e.g. SMT).
  • Experience with issue and project tracking tools (e.g. JIRA).
  • Experience with the use of wiki and collaborative sites.
  • Experience in preparing user support documentation.
  • Experience on 2nd level support of information systems.
  • Experience with preparation and providing IT trainings.

Languages

  • The consultant has to be fluent in English.
  • Documents will be written in English

Offer

  • A strong learning and development program;
  • A challenging environment, where collaborative working and continuous self-improvement is the key to success;
  • A good work-life balance;
  • A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.) and an open ended contract.

Information

Aleksandar (Aleks) Vasev
+353 1 254 9727
[email protected]
https://www.linkedin.com/in/aleksitrecruiter/

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.