Guidance and Support Team – Brussels

Introduction

We are currently looking for an Assistant in Guidance and Support Team for one of our clients in Brussels.

Organization

Belgium – International Organisations

Function

Tasks will include:

• Organization, implementation and maintenance of client Information Systems support.

• Management of incidents related to information systems, including related reporting.

• Management and follow-up of user requests.

• Provide guidance regarding the use of information systems; contribute to the update of the internal documentation.

• Conception and organization of user documentation and providing one to one guidance and coaching.

• Conception, management, and delivery of IS and ICT trainings.

• Coordination of wiki sites, collaborative sites.

• Management, conception, and delivery of IT related communication to client users.

• Participate in IS testing, to ensure the proper organization and execution of User acceptance tests/Business acceptance process.

• Coordinating with other project teams; participation in user, service and project meetings.

Requirements

Required skills:

• Proven knowledge in end user assistance or support of IS (support, guidance and coaching).

• Customer care techniques.

• Good IT skills.

• Good knowledge of Office Suite tools and techniques.

• Good knowledge of wiki and collaborative sites.

• Knowledge of ITIL – certification is an asset.

• Excellent knowledge in writing end-user and technical documentation as well as training materials.

• Excellent communication/writing skills both in English and French and ability to give presentations and provide training in English and French.

• Rapid self-starter.

• Capability, willingness, and experience in working and ensuring coordination with other teams (business analysts, testers, developers, managers).

• Knowledge of incidents management systems (knowledge of SMT is an asset).

• Knowledge of financial transactions circuits related to Shared Management mode in the Commission is considered a strong asset.

• Knowledge of the Regional and Urban policy and of European Structural and Investment funds is considered an asset.

• Knowledge of the organization of the European Commission is an asset.

Offer

We offer an opportunity as an employee with an open-ended contract and:

  • Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record.
  • A strong learning and development program;
  • A challenging environment, where collaborative working and continuous self-improvement is the key to success;
  • A good work-life balance;
  • A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.).

We also welcome anyone who wants to work with us on a freelancer contract and long-term mission.

Application

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.