CMDB Process Expert –


Our Consulting Services Department is currently seeking an CMDB Process Expert to assist one of our client in financial sector.


Luxembourg – Consulting Services


As part of the team you will:

• Act as the local CMDB and IT processes Subject Matter Expert and Single Point of Contact for the squads and the Tech management team, in the context of a collaboration with stakeholders

• Learn and master the Global Data Model (GDM) 4.0, and its physical application to the CMDB (ServiceNow)

• Guide the alignment of our CMDB with the GDM 4.0

• Support Squads in the design and registration of their IT Asset stacks, Services, CI, etc.

• Align with the local Stakeholders on CMDB, GDM and IT Process related topics.

• Be an active member of the different guilds

• Follow-up evolution of the CMDB and operate in close cooperation with IT Risk ambassador for IT Risk uses of the CMDB.

• Educate squads members in the usage of the GDM, CMDB and IT Processes

• Provide detailed guidance documentation (procedures, cookbooks, etc.) in Confluence

• Monitor the health of the CMDB and report to the TMT on a regular basis

• Look for local automation improvement (provisioning, registration, alerting, …)

• Provide guidance to resolve Data Quality Index (DQI) errors

• Integrate the CMBD into the other IT processes (Change, Release, Incident, ….)


Your Profile

• Ability to work in an Agile, collaborative environment

• Taking initiatives and responsabilities

• Ability to adapt and anticipate ; open to frequent technology changes

• Excellent communication, adapted to the interlocutors, clear and synthetic

• You are bridge builder between IT and the Business

• Stakeholder management in an international context

• Rigor, precision

• Customer/result oriented

• Team spirit

• Ability to learn and transmit knowledge

• Practical experience in ServiceNow ITSM

• Configuration Management and Inventory Management using ServiceNow CMDB

• You are an expert in CMDB business analysis, and ITSM process & data mapping

• Deep knowledge in following ITSM processes: Configuration Management, Change Management, Incident Management, Lifecycle Management, IT Risk Management, Release Management and Application Portfolio Management

• You have experience in IT Risk activities

• Project Management skills

• Knowledge of BigFix and TADDM and software programming are a big plus

• Fluent in English and French


What we offer

• Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record.

• A strong learning and development program.

• A challenging environment, where collaborative working, and continuous self-improvement is the key to success.

• A good work-life balance.

• A competitive salary package (including meal vouchers, hospital insurance, etc.) and an open-ended contract.


Diana Bungardean 661 956 520


Diana Bungardean [email protected]

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.