Business Analyst (Operational Change Management) – Luxembourg


We’re looking for a Business Analyst (Operational Change Management) for our client based in Luxembourg.


Luxembourg – International Organisations


Primary activities:

In collaboration with the business stakeholders:

  • Facilitate and/ or support the DTO Operational Change Management & Communication approach and its implementation
  • Deliver operational change management for the Digital Transformation programme within Value Chains
  • Prepare and enable the Value Chain for operational change, including conducting business readiness assessments, developing and implementing training / roll out strategy and concrete actions, as well as communications strategy and concrete actions
  • Act as a coach, motivate stakeholders to be change agents for the program
  • Align her/his work with the relevant DTO colleagues and assets (enterprise/business architecture, innovation, data architecture, application/technical architecture, PMO);
  • Transfer knowledge to the Value Chains teams;

Secondary activities:

  • Support the design of the DTO operational change management asset and its framework components
  • Support the DT program communication & collaboration to ensure cohesiveness with operational change


(Essential) On-site work is required. No remote options available.

The staff member must demonstrate knowledge in:

  • Change Management;
  • MS Office tools, WORD, Excel, PowerPoint.

The staff member must demonstrate competence in:

  • 2 years professional experience in global financial/banking organisations more specifically in core lending and/or financing business processes;
  • 2 years professional experience in change management actively engaging with Digital Transformation key roles (business delivery lead, technical leads, product owners etc.), business stake- holders, delivery teams and all management levels of an organisation;
  • A proven record of accomplishment and hands-on knowledge of change management; developing communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan for large digital initiatives and/or digital programmes;
  • Practical experience with methodologies related to change management (ADKAR, CCMP, 7-S). Additionally agile methodologies (Scrum, Kanban) would be an advantage.


Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.