Business Analyst (Business Process) – Luxembourg


We’re looking for a Business Analyst (Business Process) for our client based in Luxembourg.


Luxembourg – International Organisations


Primary activities:

In collaboration with the business stakeholders:

  • Facilitate and/ or support the Value Chains as the new delivery model for the digital transformation
  • Drive and/or support the analysis of end to end processes to identify and prioritise potential improvements within Value Chains
  • Enable the Business to envision new operating models and ways of working
  • inclusive of people, process and tools
  • Actively manage process improvement initiatives that s/he is responsible for in an integrated manner
  • Use design thinking principles to drive and animate workshops with multi-disciplinary teams in view of exploring solutions or designing the future
  • Integrate innovation through Proof of Concepts, innovation watch and other in- sights in process improvement initiatives;
  • Produce documentation required to support process improvement (service blueprints, customer journeys, process diagrams, lists of artefacts etc.)
  • Align her/his work with the relevant DTO colleagues and assets (enterprise/business architecture, innovation, data architecture, application/technical architecture, PMO);
  • Transfer knowledge to the Value Chains teams;

Secondary activities:

  • Guide and support the Value Chains in the documentation of the their digital storylines, processes and enabling inventories;
  • Support the design of the DTO business process improvement asset and its framework components


(Essential) On-site work is required. No remote options available.

The staff member must demonstrate knowledge in:

  • Business process improvement & design (Lean, Design Thinking, Agile);
  • Workshop facilitation
  • New technologies and innovations in the financial sector: RPA, AI etc.;
  • Collaborative tools and creative environments (Miro, Mural, MS Teams)
  • MS Office tools, WORD, Excel, PowerPoint, Visio

The staff member must demonstrate competence in:

  • 2 years professional experience in global financial/banking organisations more specifically in core lending and/or financing business processes;
  • 2 years professional experience in Business Process Improvement actively engaging with Digital Transformation key roles (business delivery lead, technical leads, product owners etc.), business stakeholders, delivery teams and all management levels of an organisation;
  • A proven record of accomplishment and hands-on knowledge of business process improvement practice; developing the business scenarios for large digital initiatives and/or digital programmes; designing to-be target state of the business process for specific business domain or value chain and for initiatives cross business domains or value chains;
  • Hands-on experience with business processes, services and customer journeys mapping tools as an end user;
  • Practical experience with methodologies related to business process improvement (Lean management).
  • Additionally agile methodologies (Scrum, Kanban) would be an advantage.


Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.