Application Support Enmgineer –


Our Consulting Services Department is currently seeking an Application Support Engineer to assist one of our client in financial sector.


Luxembourg – Consulting Services


As part of the team you will:

• As you will be part of the Swift & AML team: Knowledge on SWIFT application or AML filtering/screening tools is considered as an advantage

• Conduct and implement new requirement received by the Business team on end-to-end: Document and Manage implementations, choice of technical solution implementation of the solution in TST / PROD, ensure proper functioning and post implementation monitoring.

• Prepare, set-up and maintain the different environments required, according to the project phases (development, testing…) with our infrastructure provider

• Work in close collaboration with our IT providers and specially their IT Process team.

• Implement, integrate and support third party software received by the external supplier and ensure proper interfacing with existing IT services.

• Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis

• Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers

• Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business

• Create and update all documents and cartography related to applications and their supporting systems on the CMDB.


Your Profile

• You have an equivalent to the completion of at least 2 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.

• You have 5-10 years of experience in a similar position, ideally in the banking or financial sector

• Highest knowledge of enterprise server and desktop operating systems, applications and scripting such as

• Linux, AIX, Microsoft Windows

• Oracle, SQL

• Websphere Application Server

• Kornshell, Powershell, PL SQL, VBscript

• Knowledge on SWIFT application or AML filtering/screening tools is considered as an advantage

• Previous experience providing IT support in a 24-hour operational environment preferred

• Team player with strong interpersonal skills

• Willingness to contribute and support a Knowledge sharing culture

• Positive Attitude and Customer Focus

• Fluent in French and English (Verbal, Written, Interpersonal, Proactive listening)

• Agile & Devops enthusiastic

• Innovative thinking and problem solving

• Effective time management

• Ability to conduct research into software development and delivery concepts, as well as technical application issues

• Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution

• Willingness to work weekends as required


What we offer

• Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record.

• A strong learning and development program.

• A challenging environment, where collaborative working, and continuous self-improvement is the key to success.

• A good work-life balance.

• A competitive salary package (including meal vouchers, hospital insurance, etc.) and an open-ended contract.


Diana Bungardean 661 956 520


Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.