Application Support Engineer – Luxembourg


We are currently looking for: Application Support Engineer

You will provide support to our client and his new Core Banking Platform (T24) currently being implemented.


Luxembourg – Consulting Services


  • Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
  • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing …) with our infrastructure provider
  • Implement, integrate and support third party software as well as internally developed applications within the IT Services
  • Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
  • Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business
  • Create and update all documents related to applications and their supporting systems
  • Perform all other duties as assigned


– Equivalent to the completion of at least 2 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience

– 3-5 years of experience in a similar position, ideally in the banking or financial sector

– Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting languages such as:

  • Red Hat Linux, AIX, Microsoft Windows
  • Oracle, Microsoft SQL Server
  • Middleware applications (Websphere Application Server, Websphere MQ)
  • IIS ( Internet Information Services ), Apache Tomcat
  • Unix scripting (ksh), Microsoft Powershell, Oracle PL SQL, VBscript
  • Ansible
  • Microsoft Visio, Jira and Confluence
  • Monitoring and application performance monitoring tools (Dynatrace)

– Hands-on Knowledge of a scheduler tool such as Tivoli Workload Scheduler (TWS) is considered as an advantage

– Proven experience in supporting critical IT applications in a 24-hour environment is mandatory

– English and French are required


  • The opportunity to be part of a strong, ambitious and technology-driven company on its path to further innovation
  • Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and well established international success
  • A technically challenging environment, where collaborative working and continuous self-improvement is the key to success
  • Continuous training in your specializations
  • A good professional/personal life balance
  • A salary within market range, coupled with benefits and insurances
  • A whole lot more for you to discover during an interview


Ilona Grekova


Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.