Application Support Engineer – Brussels

Introduction

We are looking for an Application Support Engineer for a client based in Brussels


Organization

Belgium – International Organisations

Function

  • In the Role of the Application support engineer you will:
  • Provide software application support in a Cloud Native environment.
  • Monitor application behaviour and proactively take action on application upon abnormal execution indicators until normal patterns are re-established
  • Act as 2nd line support for incidents raised taking the lead or collaborating in the analysis with other support engineers and escalating to 3rd line support when necessary
  • Use and create error recovery recipes for the
  • Help in the analysis of root causes of application errors or system mal functioning
  • Support test teams in issue analysis and environment related problems
  • Participate in post-mortem analysis of incidents and identify and document improvement points
  • Validate troubleshooting documentation and error recovery procedures delivered by development teams
  • Perform analyses on software application functionality and suggest improvements.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Keep track of configuration changes and scheduled application updates.
  • Produce monitoring and error recovery process requirements
  • Document processes and monitoring application performance metrics.
  • Perform any other task in line with the main purpose of the job.

Requirements

  • Demonstrable experience (+ 3 years) as an application support engineer in a mission critical environment in big organizations
  • Good knowledge of Cloud Native micro-service applications execution architecture and solution design patterns specially in Kubernetes in Public and Private cloud environments
  • Advanced proficiency in determining the causes of application mal functioning and restoration procedures in Cloud Native applications
  • Demonstrable experience in application monitoring and application Key monitoring Indicators
  • Knowledge and experience on monitoring and troubleshooting activities in Red Hat OCP
  • Availability for stand-by/on-call working model
  • Ability to keep up with innovation in application design.
  • Good communication skills

Offer

A permanent employee contract with :

– Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record;

– A strong learning and development program;

– A challenging environment, where collaborative working and continuous self-improvement is the key to success;

– A good work-life balance;

– A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.)


We’re also welcoming anyone willing to work with us as Freelancer.

Application

Our values

We do not only have a set of value that guide our daily choices, but they are really embedded in our DNA. We call it WESTPOLE MENTALITY. Our culture respects individuality and growth for each employee, and if you join our family you will be in contact every day with our values, which represent the way we face our daily challenges.